Simplify, Amplify & Control your technology journey.
Technology Operations
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Satellite network operations can be complex, time and cost-consuming, where the total cost of ownership can be overlooked. With ST Engineering iDirect’s TechOps, we can become your Trusted Advisor allowing you to focus on your core business while we handle the rest.
Our TechOps offering is a virtual extension of your technology operations, designed to provide you with flexible, scalable and cost-effective platform operations on a 24/7 basis, with technology expertise, service provisioning, operational management, and optimization activities on all ST Engineering iDirect platforms and solutions.
ST Engineering iDirect as a Service Partner brings you:
- Access to technology experts
- Virtual extension of your operations
- Service level management
- Industry best practices
- Transparency
- Value outcomes
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- Control and predict costs associated with ever changing demands
- Accelerate technology adoption, integration, ownership and time-to-market
- Optimize long-term resource allocation, minimize re-training, and attrition cost
- Reduce load on your valuable resources to focus on additional strategic initiatives
- Reduce escalations and reduce restoration time of customer service impacting events
- Peace of mind, forget the infrastructure technology changes, management, monitoring, operational overheads
- Leverage a Trusted Advisor with decades of experience, not JUST a supplier of technology
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Essentials
Provides 24/7 managed services for core configurations, including proactive monitoring of core functional alarms.
Enhanced
Offers everything from Essentials, plus maintaining QoS configurations, proactive performance reporting, and KPI management.
Premium
Delivers everything from Essentials and Enhanced, plus proactive auditing and optimizations, continual service improvement
proposals and solutions, and dedicated experts who customize solutions for your specific needs.
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Whitepaper
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