Support and Training

At ST Engineering iDirect we are committed to delivering the highest level of service to our partners and customers. Whether you are using our iDirect or Newtec product lines, our number one focus is to support our customers to maximize the benefits of our capabilities to proactively meet their needs.

  • iDirect Product Support

    • Technical Assistance Center (TAC) – Customers can easily open a ticket, chat with an ST Engineering iDirect rep, view ticket history, download software and documentation, and research an RMA, all securely and via a single sign on. Available 24×7. For questions, email us at tac@idirect.net.
    • iSupport – Basic, Enhanced and Premium tiers of service, all offering special benefits ranging from direct access to a comprehensive knowledge base to network health checks.
  • Newtec Product Support

    Online Service Desk – The preferred way to get in touch with our Customer Support team is by using our online Service Desk. Once your ticket is created, we ensure a smooth follow-up and may contact you for further details while providing you with regular status updates. The Service Desk can also provide info on:

    • Diagnostic Reports
    • Hardware Issues and RMA Requests
    • Manuals and Documentation
    • Updates and Upgrades

    Account Registration – It is easy to register for a Service Desk account. Completing our form will give us all the details we need to get you started.

    Care Plans – CarePack, CarePlan, and TotalCare offers customers a wide range of support services to protect and maintain their Newtec product line installed base.

  • Training

    ST Engineering iDirect offers classroom training and support in the operations and management of both iDirect and Newtec satellite networks via monthly trainings at various global training centers. Visit Training.

  • Professional Services

    Our professional services portfolio includes implementation; planning/engineering; application-based project management; and managed network services. Visit Services.