Support and Training

  • Technical Assistance Center (TAC) – Customers can easily open a ticket, chat with a ST Engineering iDirect rep, view ticket history, download software and documentation, and research an RMA, all securely and via a single sign on.
  • Training – ST Engineering iDirect offers classroom training and support in the operations and management of ST Engineering iDirect satellite networks via monthly trainings at various global training centers.
  • iSupport – iSupport is offered in varying service tiers: Basic, Enhanced and Premium, all offering special benefits ranging from direct access to a comprehensive knowledge base to network health checks.
  • Professional Services – Our Professional Services portfolio includes implementation; planning/engineering; application-based project management; and managed network services.