iDirect Services

Our global customer base of satellite operators, service providers and network operators relies on iDirect’s advanced technology to adapt quickly to new requirements, differentiate services, optimize operations and increase customer satisfaction.

Our customers are leveraging the unique expertise and experience behind these innovations to claim new markets faster … to raise profitability … to accelerate growth. Whether you’re just getting started and need to deploy a new network; challenged by a gap in technical skills in the NOC; or expanding your growing network into new markets — we have the expertise to assist you every step of the way.

  • iSupport provides round-the-clock, up-to-date assistance in more than a dozen languages from iDirect network experts via our Technical Assistance Center (TAC). iSupport is offered in varying service tiers depending on the level of support required, with benefits ranging from a comprehensive knowledge base to annual network health checks.
  • iDirect’s Professional Services portfolio includes implementation; planning/engineering; application-based project management; and managed network services. Hub installation is our most popular service, and includes a detailed system orientation and documentation package for your new equipment and network. Every service is flexible to meet your exact needs. The iDirect Professional Services team provides dedicated support to meet installation deadlines, maintain project costs, and do whatever it takes to ensure your success.
  • iDirect offers customized training in a variety of formats for every level: classroom training at one of our five state-of-the-art Global Training Centers; on-site training at your office; and a wide variety of online certification courses, tutorials, and webinars.

For more information on iDirect Professional Services call +1.866.345.0983 or e-mail