iDirect is committed to providing our customers with industry leading training and technical support to ensure the highest levels of performance from their iDirect powered network. 

Our Technical Assistance Center ( TAC ) is available 24 hours a day, 7 days a week, 365 days a year to ensure your network is operating at peak efficiency. Our Customer Web Interface powered by the Remedy Action Request System allows customers to open new tickets, check the status on existing tickets, and escalate tickets. The iDirect customer web interface also allows customers to check the status of return material authorizations (RMAs).  To provide you with the skills to operate and manage a typical iDirect satellite network, as well as install iDirect remote equipment, we offer Installation, Operation and Maintenance (IOM) training classes several times each month.  Remote site installation on-line training and certification is now offered through the Global VSAT forum.