iDirect Operation and Maintenance – iDX 3.X

iDirect Operation & Maintenance (iOM) Course Description – 3.5

The iDirect Operation & Maintenance (iOM) training is a five day introductory course to iDirect main technologies and products. It will provide the learner with the basic skills necessary to configure, operate, manage, maintain and perform basic remote-side troubleshooting of a typical iDirect satellite network, while understanding and becoming familiar with all their components, functionalities and system interactions. It is also the established prerequisite for the more advanced training courses: Advanced iOM (AiOM), iDirect Quality of Service (iQoS) and iDirect Layer-2/ Layer-3 Configuration (iL2L3) classes.

The training is oriented towards Network Operation Center (NOC) personnel working at the hub site rather than the remote site, as well as individuals entering this career field or working for the first time with iDirect hardware and software who are responsible for the basic configuration, operation and maintenance of iDirect satellite communications products and networks.

The course, a blended format of lectures, demonstrations and practical exercises, is presented in a clear and technical format, providing each learner with a comprehensive overview of network operations from the iDirect perspective. In addition to course material, the student will have privilege access to the software, hardware while having the opportunity to completely configure a new network from scratch, testing the main products and features, as we strongly believe that knowledge is better acquired by applying it. The class will be conducted using iDX 3.5 software release exclusively.

After completing all associated materials, lectures, practical exercises and learner knowledge assessments, a final written exam would be administered at the end of the five-day training session.

Prerequisite Learner Skills
Each learner attending the iDirect Operation & Maintenance (iOM) course should have a basic understanding of satellite communications and some familiarity with the concepts described by the Open Systems Interconnection (OSI) model applied to an IP network. It is strongly advised that the Satellite Communications and Data Communications introductory learning modules are reviewed before attending the course. These will be provided after registering for the class. A fundamental understanding of VSAT technology and normal eye-hand coordination for basic parts assembly are also desired.

A basic user level knowledge of Linux operating system command line interface is advised, as this training will involve accessing Linux based remotes and servers. In addition to that, the learner must be comfortable over a Windows operating system and have basic software installation skills, since the iVantage suite of applications, SSH, and terminal software will be deployed on the laptops.

Laptop Requirements
Each registered student must bring a laptop running Windows XP/7/10, administrative privileges with the firewall temporarily disabled in order to install the following software during the week: iVantage, PuTTY, WinSCP, Google Chrome, among others.

Course Outline
The preparation of this training material is focused, in its intent, to prepare each learner with the basic ability to perform essential job functions when they return to their company or organization. This course is comprised of eight learning modules listed below:

Module One     System Overview
Module Two     Satellite Routers
Module Three   Hub Components
Module Four     Network Configuration
Module Five      Network Monitoring
Module Six       Advanced Features
Module Seven   Remote Acquisition
Module Eight     Remote Troubleshooting