SatManage is a sophisticated suite of Web-based software tools for automation, monitoring and integration of hybrid networks and NOC based applications.
SatManage is a powerful extension to iDirect’s iVantage NMS, taking NOC operations to an even higher standard of network performance and scalability. Featuring a powerful range of Web-based tools, SatManage enables service providers to improve overall service quality and network operations.
SatManage Overview:
- Web-based management suite
- Powerful, intelligent monitoring and data analytics
- View and analyze network performance in real-time
- Automatic trouble-ticketing and integration with Remedy
- Detailed fault management and SLA reporting capabilities
- Track every remote’s location and status
- Highly customizable views with multiple authorization levels
- Support all terrestrial and satellite networks
- Integrate with all customer portals
SatManage Packages
SatManage Core / NOC Toolset / Customer Management / Mobility / Auto HelpDesk / Traffic Analysis
SatManage consists of a core package plus optional functional packages for maximizing network performance and availability. By delivering an in-depth view into every aspect of the customer’s network performance, service providers can offer differentiated services such as automated SLA reporting, performance statistics and optimized network implementations for customers. Service providers can also automate the tasks of Level I Help Desk Support. The result is streamlined operations, increased contractual compliance and enhanced customer satisfaction.
SatManage Core
The SatManage Core package provides robust monitoring, correlation, and reporting tools to maximize service performance, availability, and bandwidth efficiencies. The dashboard screen gives service providers a consolidated view into overall operations. Powerful visual correlation screens allow for quick problem identification. By resolving issues faster, service providers can reduce operational costs and improve service levels. Top
NOC Toolset
The NOC Toolset provides valuable resources for network management. The Sun Outage Predictor allows service providers to take pre-emptive measures to prepare for service outages and broadcast notifications to customers. Circuit acceptance testing can be automated to save time while the Remote Status module monitors the performance and health of a particular remote and presents data in a user-friendly graphical format. The NOC Toolset helps streamline NOC operations and increase notifications to customers. Top
Customer Management
The Customer Management package allows for service portal customization and SLA management. Service providers can give customers greater visibility into traffic usage and important information pertaining to their sites through a customizable service portal. Furthermore, service providers have the ability to manage and provide live reports on the customer’s Service Level Agreements (SLAs). The extensive reports greatly facilitate any SLA reconciliation task, leading to streamlined operations and increased customer satisfaction. Top
Mobility
The Mobility package provides a set of tools for real-time tracking and managing of mobile remotes. A Google Map-based system features current satellite imagery, satellite footprints, real-time weather, radar and mapping tools via external overlays. Service providers can view real-time snapshots of the health, status and exact location of each remote. Top
Auto HelpDesk
Auto HelpDesk automatically detects issues, opens tickets and conducts preliminary fault diagnosis. Furthermore, it handles complex tasks such as notifying customers of issues or resolutions to any problems and sends updates on trouble tickets. The fully automated functions of Auto HelpDesk can eliminate up to 70 percent of faults in a short period of time and it can be fully customized to the needs of both the service provider and the customer. Service providers can improve response times and increase network availability. Top
Traffic Analysis
Traffic Analysis provides detailed visibility into data flows on the customer’s network. A hardware/software solution that performs powerful data collection and processing for Service Providers to better understand the traffic patterns of their customers and make informed network decisions resulting in bandwidth efficiencies and cost savings. Top