iDirect's 2009 Customer Satisfaction Survey Reveals Consistent Excellence Across the Board

Partners award record approval ratings for company’s products, services and sales support

Herndon, Va., December 1, 2009 – VT iDirect, Inc. (iDirect), a company of VT Systems Inc (VT Systems), today announced results from its 2009 Customer Satisfaction Survey, revealing record approval ratings for the company, its products and services. For the fourth straight year, iDirect’s total customer satisfaction rating increased, with more than 95 percent of this year’s participants reporting overall satisfaction with iDirect’s products and services. iDirect is a world leader in satellite-based IP communications technology.

Near the end of each calendar year, iDirect invites its global network of partners to participate in the survey which measures customer satisfaction based on several categories: operations, services, hardware, software, and sales and technical support. For 2009, iDirect showed consistent improvement across key categories. Additional highlights include a 93 percent satisfaction rating for iDirect’s order fulfillment process, 92 percent for sales representatives and staff, and 92 percent for culture and values. To view the full survey report, visit:

“At iDirect, our commitment to advancing a connected world extends beyond our technology. We work closely with our partners who have built and grown their businesses using our platform to understand their unique needs and provide the highest possible support. The findings from our 2009 Customer Satisfaction Survey reveal encouraging feedback on our current product and services standards, and provide insight into how we can continue to improve over the next year.”

Senior Vice President of Operations, iDirect


iDirect, a subsidiary of VT Systems, is transforming the way the world gets and stays connected. The company’s satellite-based IP communications technology enables constant connectivity for voice, video and data applications in diverse and challenging environments. These include extending private networks to remote offices; supporting mobile connectivity across land, sea and air; providing rural telephony and Internet broadband; and maintaining communications in the wake of disasters and network failures. The iDirect Intelligent Platform™ integrates advanced technology into iDirect’s portfolio of hubs, routers and network management software to address the growing complexity of deploying and managing global IP networks. With more than 13 years of global satellite communications experience, iDirect serves customers in 50 countries through a diverse network of channel partners, including some of the largest satellite providers, operators and carriers in the world and seven of the World Teleport Association’s Global Top Ten. Headquartered in Herndon, Virginia, iDirect has offices in Europe, Asia, Middle East, Africa and Latin America. Please visit

VT Systems is a diversified company providing solutions to the commercial and government markets in the aerospace, electronics, land systems and marine sectors. VT Systems products and services include aircraft inspection, maintenance and modification; software solutions in training and simulation; satellite-based IP communications technology; network solutions that integrate data, voice and video; rugged computers and computer peripheral equipment; specialized truck bodies and trailers; weapons and munitions systems; road construction equipment; and shipbuilding. Headquartered in Alexandria, Va., VT Systems operates globally and is a wholly owned subsidiary of ST Engineering. Please visit  

Media Contacts:

Sarah Thuman
Manager, Corporate Communications
VT Systems
Phone: 703.739.2610
Fax: 703.739.2611

Julie Gouldin
Vice President, Corporate Marketing
Phone: (1) 703-648-8155
Fax: (1) 703-648-8015