Partners give company excellent marks across the board for commitment to customer relationships

Herndon, Va., November 4, 2008 – VT iDirect, Inc. (iDirect), a company of VT Systems Inc (VT Systems), today announced the results of its 2008 Customer Satisfaction Survey Ratings, revealing record approval marks for the company, its products and services. For the third time in the survey’s three-year history, iDirect has exceeded customer expectations in every survey category, achieving a 90.2 (out of 100) overall customer satisfaction rating. iDirect is a world leader in satellite-based IP communications technology.

iDirect’s partners around the world were invited to participate in the survey which measured customer satisfaction on the full range of iDirect’s operations, services, hardware, software and sales and technical support. Notable marks include a 91.4 satisfaction rating for hardware products, a 91.3 for sales representatives and staff and an overall satisfaction rating of 92.1 for iDirect’s products and services. To view the survey results, visit:

“At iDirect, we work closely with our customers, consisting of more than 300 global network partners in mission critical environments. The iDirect technical support staff consistently works to ensure that we provide the industry’s best support. Exceeding expectations is our entire team’s top priority, from the sales representatives to the engineers. With the 2008 Customer Satisfaction Survey, it is extremely gratifying to see our partners acknowledge our ongoing efforts to provide the industry’s highest standards of excellence.”

~ Rock ARKIE
Senior Vice President of Operations, iDirect

The 2008 Customer Satisfaction Survey Ratings comes only a few months after iDirect received the prestigious TL-9000-HV Quality Management System Certification, the global telecom industry’s highest quality benchmark. iDirect remains the only satellite communications technology provider to hold this distinction which recognizes the company’s unfailing commitment to customer satisfaction.


iDirect, a subsidiary of VT Systems, is transforming the way the world gets and stays connected. The company’s satellite-based IP communications technology enables constant connectivity for voice, video and data applications in diverse and challenging environments. These include extending private networks to remote offices; supporting mobile connectivity across land, sea and air; providing rural telephony and Internet broadband; and maintaining communications in the wake of disasters and network failures. The iDirect Intelligent Platform™ integrates advanced technology into iDirect’s portfolio of hubs, routers and network management software to address the growing complexity of deploying and managing global IP networks. With more than 13 years of global satellite communications experience, iDirect serves customers in 50 countries through a diverse network of channel partners, including some of the largest satellite providers, operators and carriers in the world and seven of the World Teleport Association’s Global Top Ten. Headquartered in Herndon, Virginia, iDirect has offices in Europe, Asia, Middle East, Africa and Latin America. Please visit

VT Systems and its subsidiaries are preferred providers of engineering solutions, products, integrated systems, and services in the Americas across the core business areas of marine, aerospace, electronics and land systems. Headquartered in Alexandria, Virginia, VT Systems operates throughout North America and offers a broad range of proven innovative services to both the commercial and government sectors. VT Systems is a wholly owned subsidiary of Singapore Technologies Engineering Ltd. Please visit

Media Contacts:            Sarah Thuman
                                     Manager, Corporate Communications
                                     VT Systems 
                                     Phone: (1) 703-739-2610
                                     Fax: (1) 703-739-2611

                                     Julie Gouldin
                                     Vice President, Corporate Marketing
                                     Phone: (1) 703-648-8155
                                     Fax: (1) 703-648-8015